Service Specialist - Job at Dartmouth College in Hanover, NH

Service Specialist

Hanover, NH

Posted 1 month ago

Email Job

Job Description

Position Information

Posting date	04/05/2024
Closing date
Open Until Filled	Yes
Position Number	0104200
Position Title	Service Specialist
Department this Position Reports to	Registrar's Office
Hiring Range Minimum	$20.00
Hiring Range Maximum	$25.00
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Non-Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	38
Schedule	Monday - Friday: 8am - 4:30pm
Location of Position	Hanover, NH, 03755
Remote Work Eligibility?	Hybrid
Is this a term position?	No
If yes, length of term in months.	NA
Is this a grant funded position?	No
Position Purpose	To work as part of a team that offers service to students, faculty, and staff on behalf of the Registrar's Office. To provide a vital communication link between the Registrar's office and the Dartmouth community, with a focus on students and academic departments/programs. To ensure that course data is collected and recorded correctly, to interpret and facilitate a timely response to incoming communications, and to make certain that academic information is disseminated in an accurate, professional, and appropriate manner to all constituents.
Description
Required Qualifications - Education and Yrs Exp	Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	Education and Experience Associate Degree and four years' experience working in a professional setting or the equivalent combination of education and experience. Skills, Knowledge and Abilities Demonstrated experience providing friendly and professional customer service. Ability to interpret, understand, and explain complex processes and procedures in response to questions from constituents. Ability to learn new processes quickly, retain that knowledge, and apply that knowledge appropriately in a variety of situations. Exhibits patience and equanimity when working with constituents. Sensitivity to issues of inclusion and diversity. Reliable, flexible, and diplomatic. Ability to meet deadlines and balance priorities in a fast-paced office. Exhibits discretion and maintains confidentiality. Attention to detail and accuracy. Ability to work with frequent interruptions. Exceptional organizational skills. Ability to work with an integrated student database. Proficient in Microsoft Office products. Works well as part of a team as well as independently.
Preferred Qualifications	Bachelor's Degree and four years' experience working in a Higher Education setting or the equivalent combination of education and experience.
Department Contact for Recruitment Inquiries	Courtney Tipker
Department Contact Phone Number	(603) 646-3029
Department Contact for Cover Letter and Title	Courtney Tipker, Associate Registrar for Operations & Policy
Department Contact's Phone Number	(603) 646-3029
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Not an essential function
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
Additional Instructions
Quick Link

Key Accountabilities

Description	Service Responsibilities Presents a welcoming, friendly, and professional manner at all times. Provides high-level professional service to the Dartmouth Community, with a primary focus on students and faculty. Responds to a wide variety of complex student, faculty, and staff general inquiries. Helps students to resolve administrative issues related to academic matters via email and phone. Oversees the official transcript and citation delivery process. Manages student information system processes and explains procedures to inquirers. Assists with application testing and training in the use of new Registrar technologies in accordance with academic policies and procedures. Communicates with departments and programs to assist them with the development of the Timetable of Class Meetings each term. Provides procedural support to departments and programs and directs them to appropriate self-service publications, Guides, or applications.
Percentage Of Time	65%

Description

Service Responsibilities

Presents a welcoming, friendly, and professional manner at all times.
Provides high-level professional service to the Dartmouth Community, with a primary focus on students and faculty.
Responds to a wide variety of complex student, faculty, and staff general inquiries.
Helps students to resolve administrative issues related to academic matters via email and phone.
Oversees the official transcript and citation delivery process.
Manages student information system processes and explains procedures to inquirers.
Assists with application testing and training in the use of new Registrar technologies in accordance with academic policies and procedures.
Communicates with departments and programs to assist them with the development of the Timetable of Class Meetings each term.
Provides procedural support to departments and programs and directs them to appropriate self-service publications, Guides, or applications.

Percentage Of Time

65%

Description	Office Responsibilities Maintains office supply inventory and places orders. Communicates with administrative offices about Registrar processes. Resolves records and registration issues as appropriate. Provides general staff and office support including data entry and updates. Cross-trains with other members of the operations team and provides back-up support when required. Always uses good judgment and openness to issues of inclusion and diversity. Manages course data flow which includes course proposal support in DCARS, data entry and updates. Assists with student registration and enrollment pattern (D-Plan) changes. Communicates with Faculty and Student Affairs to resolve grading issues as appropriate. Participates in business process re-engineering.
Percentage Of Time	30%

Description

Office Responsibilities

Maintains office supply inventory and places orders.
Communicates with administrative offices about Registrar processes.
Resolves records and registration issues as appropriate.
Provides general staff and office support including data entry and updates.
Cross-trains with other members of the operations team and provides back-up support when required.
Always uses good judgment and openness to issues of inclusion and diversity.
Manages course data flow which includes course proposal support in DCARS, data entry and updates.
Assists with student registration and enrollment pattern (D-Plan) changes.
Communicates with Faculty and Student Affairs to resolve grading issues as appropriate.
Participates in business process re-engineering.

Percentage Of Time

30%

Description	Performs other duties as required.
Percentage Of Time	5%

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.

Job Summary

Company

Dartmouth College

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Education

Associate Degree

Required Experience

4+ years